Unser Kunde Commonwealth of Virginia Department of General Services

The Commonwealth of Virginia became a state on June 25, 1788, operating under a governance framework established by its 1776 Constitution, outlining the executive, legislative, and judicial branches.

Herausforderungen

  • Aging user interface: The user interface was aging and viewed as less intuitive compared to modern eCommerce standards.

  • Supplier network barriers: The supplier network heavily leveraged by the previous provider imposed fees, relationship barriers, and technical hurdles.

  • Patchwork of different tools: The legacy system had become a patchwork of different tools over many years instead of a unified platform.

Vorteile

  • Unified Source-to-Pay platform: Transformed over $10.8 billion in annual spend into a single, unified engine for efficiency, transparency, and statewide value.

  • Massive annualized savings: Achieved $5M+ annualized savings across the state’s procurement ecosystem.

  • Drastic cycle time reduction: Decreased the average solicitation cycle down to 69 days, from 121 days in the previous Fiscal Year.

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Wir sind stolz darauf, seit mehr als 20 Jahren die branchenweit höchste Kundenbindungsrate zu haben.

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